Terms & Conditions


For the purchase of goods from Kumptronics the following terms and conditions are valid.


Contract: Your order via e-mail or the contact form  is an offer to Kumptronics for the conclusion of a purchase contract. A purchase contract is only concluded if the goods have been paid and the ordered product has been delivered. The purchase price includes the statutory sales tax. Precondition for ordering from Kumptronics is the legal age of the customer.


Payment: The purchase price including shipping costs must be received within 7 working days on our account.


Retention of title: The goods remain the property of Kumptronics until full payment of the purchase price and expenses.


Delivery: The delivery of goods takes place on the same or the following day after receipt of payment including shipping costs. Unless otherwise agreed, the delivery will be made to the delivery address specified by the customer. Information about the delivery date are not binding.


Right of withdrawal: The customer has the right to cancel the contract in written form within 14 days after receipt of the goods, if the goods have been ordered via e-mail, the contact form or the online shop (Distance Selling Act). For the preservation of the cancellation period, the timely dispatch of the withdrawal from the contract is sufficient. In the case of a withdrawal, a total or partial refund of the purchase price will only take place after the return of the ordered goods. The costs of the return are at the expense of the customer. If the goods are returned freight prepaid, Kumptronics reserves the right to withhold or charge a corresponding amount. For items that are affected by signs of wear or damaged packaging, a reasonable fee will be charged for compensation of the impairment. The same applies if accessoiries or parts are missing. A withdrawal from the purchase contract is excluded if the delivered goods do not correspond to the ordered goods or have major defects. Items which have been manufactured or modified to individual customer requests (modifications, changes of fucntionality e.g.) are excluded from a withdrawal from the purchase contract.


Warranty: The warranty period is 12 months from delivery. We reserve the right to fulfill the warranty claim through improvement, replacement or price reduction. The customer must prove that the defect was already present at the time of the transfer of the item. The goods must be inspected immediatly after delivery and any defects found shall be notified to the seller immediatly but no later than within 7 days of delivery. Hidden defects must be reported immediatly after their discovery. If a complaint is not made in time, the goods are considered as approved. The assertion of warranty claims is excluded in these cases. Software and hardware errors of DIY projects, which aren't related to the offered build up service but to the state of developement of the project at the time of purchase are also excluded from warranty. Austrian substantive law applies to this contract.


Jurisdiction: For the resolution of all disputes arising from this contract, the competence lays at the competent local court at the location of headquarters of our company.

Withdrawal form

Withdrawal form template.pdf
Adobe Acrobat Document 423.2 KB